Frequently Asked Questions

We ship from China to the destinations currently available at checkout. Standard shipping is US$12.99. Free standard shipping is available on orders of US$199 or more. If you are unsure whether we deliver to your location, please contact us before placing your order.

Please allow approximately 3 business days for order processing before dispatch. Business days exclude weekends and public holidays.

Standard delivery is estimated at 6–12 business days after dispatch. Customs clearance, local holidays and carrier disruptions may cause delays.

We will send a dispatch email with any available tracking details so you can follow your parcel’s journey.

While most deliveries arrive on time, unexpected delays may occur due to weather, customs inspections, airplane breakdown or carrier issues. We appreciate your patience and will gladly assist you in tracking your shipment.

Unfortunately we do not offer refunds for change of mind purchase. However, if the items purchased from the site has major problem, please email us and we will do our best to help.

For international orders, customs duties and import taxes may apply depending on your country's regulations. These fees are not included in our shipping charges and are the responsibility of the customer. Please check with your local customs office for more information.

We carefully package every piece of jewelry, but if your order arrives damaged, please contact us within 48 hours of delivery and include clear photos of the product and packaging. We'll work with you to find a satisfactory solution.

Please contact us promptly with your order number and the correct address. We will try to help before dispatch, but changes cannot be guaranteed once the parcel is on its way.

Our pieces are handmade by artisans in Xinhua Village, Heqing, Dali, in China’s Yunnan province. Learn more about Xinhua Village and our approach to silver craftsmanship.

Not necessarily. Materials and silver purity vary by design. Please check the material details on the individual product page for the piece you are considering.

Handmade pieces can have subtle variations in surface texture and form. Your piece should still correspond to its product description. If you are concerned about what you received, please contact us.

Check the dimensions and whether the piece is adjustable or fixed-size on its product page. Our ring size guide and bracelet size guide offer additional help; contact us before ordering if you are unsure.

Silver can naturally darken or lose some shine over time, particularly with moisture, perspiration, air and sulfur-containing substances. Wipe it gently after wear and store it dry. Read our Silver Care guide for full care instructions.