Shipping policy

WORLDWIDE SHIPPING

We currently ship to most countries and regions, including the United States, Canada, the United Kingdom, and many European countries. If you are unsure whether we deliver to your location, please contact us through our Contact Us page before placing your order.

SHIPPING COST

Standard shipping is US$12.99. Free worldwide shipping is available on orders over US$199.

ORDER PROCESSING

Orders are prepared and dispatched from Xinhua Village, Heqing, Dali, China. Please allow approximately 3 business days for order processing after payment is confirmed.

ESTIMATED DELIVERY

Standard delivery is generally estimated at 6–12 business days after dispatch. Business days exclude weekends and public holidays. Delivery estimates are not guarantees and may vary by destination and carrier service.

TRACKING

We will send dispatch confirmation and any available tracking details once your order has shipped.

DELAYS

While most deliveries arrive on time, unexpected delays may occur due to weather, customs inspections, airline disruption, local holidays, or carrier issues. If you need help locating a shipment, please contact us through our Contact Us page.

CUSTOMS DUTIES AND IMPORT TAXES

For international orders, customs duties and import taxes may apply depending on your country’s regulations. These charges are not included in our shipping fees and are the customer’s responsibility. Please check with your local customs office for more information.

ADDRESS CHANGES

Please contact us promptly if you need to change a delivery address. We will try to assist before dispatch, but changes cannot be guaranteed once a parcel is in transit.