Privacy policy

Asteria et Lune operates asteriaetlune.com and uses Shopify to provide our online store. This Privacy Policy explains how we collect, use, and disclose personal information when you visit our site, place an order, or contact us.

INFORMATION WE COLLECT

Depending on how you use our store, we may collect information you provide directly, including your name, email address, billing and shipping address, phone number, order details, and messages sent to us.

We may also collect transaction information, device and browser information, IP address, and information about how you use our site. Payments are processed by our payment providers; we do not intentionally store full payment-card details.

HOW WE USE INFORMATION

We use personal information to process and fulfil orders, arrange delivery, provide customer support, communicate about orders, maintain and improve our store, prevent fraud and misuse, comply with legal obligations, and protect our rights and customers.

If you choose to receive marketing communications, we may use your contact details to send them. You can unsubscribe at any time using the link in the message.

HOW WE SHARE INFORMATION

We may share information with Shopify, payment providers, delivery and fulfilment providers, technology and support providers, and professional advisers where necessary to operate our store.

We may also disclose information where required by law, to respond to lawful requests, or to protect the security, rights, and safety of Asteria et Lune, our customers, or others.

SHOPIFY AND INTERNATIONAL PROCESSING

Our store is powered by Shopify. Shopify and our service providers may process information in countries other than the one where you live in order to operate the store, process payments, and fulfil orders. For more information about Shopify’s privacy practices, please visit Shopify’s Consumer Privacy Policy.

COOKIES

We and Shopify use cookies and similar technologies to operate the store, remember preferences, understand site use, and help protect against fraud. You can manage cookies through your browser settings, although disabling certain cookies may affect store functionality.

RETENTION AND SECURITY

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilment, record-keeping, dispute resolution, and legal compliance. No method of transmission or storage is completely secure, but we take reasonable measures designed to protect personal information.

YOUR RIGHTS AND CHOICES

Depending on your location, you may have rights to request access to, correction of, deletion of, or a copy of your personal information, or to object to or restrict certain processing. You may also have a right to opt out of certain data sharing or targeted advertising where applicable.

To make a privacy request, please use our Contact Us page. We may need to verify your identity before responding.

CHILDREN

Our store is not directed to children, and we do not knowingly collect personal information from children.

CHANGES TO THIS POLICY

We may update this policy to reflect changes to our practices, legal obligations, or services. We will post the revised version here and update the “Last updated” date.

CONTACT

For questions about this Privacy Policy or to make a privacy request, please use our Contact Us page.